Refund Policy

Last updated: October 2026

1. What this policy covers

This policy has two parts: refunds for your Tatbiq.store subscription (Section 2), and refunds for bookings you make with a business that uses Tatbiq for its booking page (Section 3). It sits alongside our Terms of Service, which take precedence if the two ever differ. Nothing here limits rights you have under the laws of Saudi Arabia or your own country.

2. Tatbiq subscriptions

2.1 Free plan and free trials

• The free plan costs nothing, so there is nothing to refund.
• If we offer a free trial of a paid plan, we email you before it ends. Cancel before the end date and you are not charged.

2.2 Cancelling a paid plan

• You can cancel at any time from Billing in your dashboard.
• You keep your paid features until the end of the period you have already paid for. After that, your account moves to the free plan; your data stays.
• We don't refund the unused part of a month or a year.

2.3 When we do refund or credit

• Service failure: if Tatbiq is down or broken in a way that stops normal use for more than 24 hours, contact us and we will credit the affected time to your next bill (pro rata).
• Charged by mistake: if you were charged twice, charged after cancelling, or charged the wrong amount, we refund the difference in full to the original payment method.

2.4 Domains bought through Tatbiq

A domain is registered with the registrar as soon as you pay, so it can't be cancelled for a refund once registered. If something went wrong with the purchase, contact us and we will look at it.

2.5 How to ask

Email support@tatbiq.store from your account email, or use Contact support in your dashboard, with the date and amount of the charge. We reply within 3 business days. Approved refunds go back to the original payment method; your bank may take 5 to 10 business days to show them.

3. Bookings with businesses on Tatbiq

• The business you book with sets its own cancellation and refund rules, such as how much deposit it keeps and until when you can cancel. Its booking page shows them before you pay.
• Payments for bookings go directly to the business through its payment provider (for example Stripe, Tap Payments or Moyasar). Tatbiq does not hold your money, so we can't issue refunds for bookings.
• To ask for a refund, use the link in your booking confirmation email to manage the booking, or contact the business directly. Approved refunds go back to the card or account you paid with.
• If you can't reach the business about a payment, contact us and we will pass your message on.

4. Changes and contact

We may update this policy; the date at the top shows the latest version. Questions: support@tatbiq.store.